One team, several brands
Answer for more than one brand from one queue, while each brand’s customers only ever hear from that brand.
Many businesses run more than one brand with the same support team. Serene Resolve treats brands as a first-class part of the desk.
Each brand keeps its own voice
- its own support address, and replies go out from it
- its own greeting and sign-off on every email
- its own chat widget, allowed only on its own websites
- its own library answers
A customer only ever hears from the brand they contacted.
One queue for your team
Your team works every brand from one list, with each ticket labelled by brand and a brand filter when you need it.
The agent, brand by brand
You can run the agent live for one brand while another stays in shadow, or pause one brand without touching the rest.
On other help desks, several brands sits in the top plans
On the bigger help desks, running several brands is usually a top-plan feature. As of October 2026, Intercom listed a multi-brand Messenger and help centre on its Expert plan, at $132 a seat a month billed annually. Zendesk listed multi-brand under Suite Enterprise, which is priced through its sales team.