Passwords and card numbers never reach the model
Customers sometimes paste things they shouldn’t. Serene Resolve removes them before they are stored or sent anywhere.
Sooner or later a customer types a password or a card number into a support chat. Serene Resolve is built for that day.
Replaced, not hidden
Passwords, access keys and card numbers are replaced the moment they are written, before they are stored. They are not just hidden on screen; the original is never kept.
They are also removed from anything sent to the AI model.
Not a setting
This protection can’t be switched off. It is one of the floors the product keeps whatever the account settings say.