Phone calls, answered the same way
A call is handled like every other ticket: the caller talks, the agent resolves or hands off, and the whole call lands on the ticket.
Serene Resolve answers your customers on chat, email and phone.
Phone calls are answered the same way. The caller talks, the agent resolves or hands off, and the whole call lands on the ticket.
The same way means the same rules
In Serene Resolve every way in leads to the same kind of ticket. So a call follows the same three tiers as a chat or an email, the agent works inside the same limits, and the topics it must never handle alone still go to a person.
Nothing said on the call is lost
Because the whole call lands on the ticket, it sits in the same record as everything else about that request. If a person takes over, they start with what was already said and done, plus a summary and a draft reply.
What AI phone calls cost elsewhere
AI phone agents are priced by the minute. As of October 2026, the published headline rates ran from $0.05 to $0.14 a minute. Once the model, the voice and the phone line are all added in, a realistic cost for a mainstream setup was $0.08–$0.16 a minute.
So the headline rate is rarely the whole cost. When you compare phone agents, ask for the price with everything in.