Brands
In short. Customers only ever hear from the brand they contacted. Your team sees every brand in one place.
What belongs to a brand
- Support address. Emails to it become tickets for that brand, and replies go out from it.
- Voice. The From name, greeting and sign-off on every reply, and the line that labels AI replies.
- Chat widget. Its own installation, allowed only on the websites you list.
- Answers. Library answers can belong to one brand, so another brand never sends them.
- Agent mode. Shadow, live or paused, set for each brand on its own.
Working several brands
Every brand’s tickets arrive in the same views, labelled by brand, with a brand filter on the list.
Your first brand is created when you sign up. Settings shows each brand’s address and voice; they can’t be edited from the screen yet.